We’re a veteran and family owned business, bringing you brand name products at great prices, so we can fulfill our vision and mission of helping orphaned children around the world. Cleaning is what we know. Ohana means family. Put them together and we’re happy to welcome you to our Cleaning Family.

Please contact us and we can work with you to get it taken care of. Happiness and satisfaction is our goal on all orders.

We want you to be happy with your purchase, but we know that sometimes things happen and you may want to return an item. Contact us directly with questions about returns.  Returned items must be sent back in new, unused condition, with all original packaging. In most instances we can send our delivery driver back to your location to pick the item up at no cost to you, saving you effort and shipping cost on the return.

Items that are undamaged and not defective that have been opened and/or used in any way, shape or form are not eligible for return or refund. Used machines that are not defective are not eligible for return or refund. Vacuums, extractors, floor scrubbers, floor buffers, pressure washers and other equipment once received by buyers, if not defective, are considered used if opened, as we cannot be sure of what substances have come in contact with these units after shipping. Please note if the box/seal is broken on any of these items and if any use has occurred the items will not be accepted for refund/return, unless the item is defective.

Please inspect all deliveries upon arrival. If you receive items that are damaged, please contact us and tell us what was damaged. All damages must be immediately reported and pictures clearly showing the problem are required. After receiving your message and seeing the damage we’ll arrange to pick up the damaged item(s). Once our returns department receives the item(s) back and confirms the issue, we’ll start the refund process. If the items aren’t damaged, or our returns department determines items were opened, used, not in original packaging, and/or tampered with, your refund will be reduced accordingly or denied. We’ll let you know if you will get a refund, a partial refund or no refund at all.

We start the shipping process within 20 minutes of getting your order (that’s fast!) so immediate cancellation isn’t possible. If you decide you don’t want the order, please meet the driver, refuse shipment when it arrives and the driver will take it back. If you missed the driver, contact us via email and we’ll work it out with you.

Most orders are delivered to you between the next business day to five business days if you place your order before 1pm. We move shipments very quickly, but some larger items have longer timeframes. We try our best to ship in one to two business days as often as possible, and there is no extra charge for this added service. If you order on Friday before 1pm, you can usually expect delivery on Tuesday-Wednesday before 5pm. If you order on a weekend, you can usually expect your order to be delivered the following Tuesday-Thursday. If you order on a holiday, you can expect your order in the next two to five business days. We do our best to get you your order right away!

Transit time after we ship your order may vary between next business day delivery or several business days, depending on the size of order and delivery location.  Orders may arrive in multiple shipments, because items may ship from different nearby warehouses. Machine and equipment orders may take longer because of the size, weight and availability of stock.

Most delivery companies require a signature upon delivery, but may opt to leave the order without signature. Please understand that if no one is available to sign for your delivery, the driver may or may not leave it at your door.  If they leave the order without signature, we are not responsible for theft of loss of merchandise.

In order to keep costs as low, so that we can pass as much savings on to you as possible, we ship orders directly from our manufacturer/supplier warehouses that are located around the 48 contiguous States (U.S.A.). The warehouses have their own commercial delivery trucks, but occasionally we’ll ship via UPS or FedEx.  Since we ship via the warehouse delivery trucks, courier and various private logistics companies, and ship out so quickly, we aren’t able to provide a tracking number, but rest assured, your order is on the way and will arrive as planned. If, for some unforeseen reason, you haven’t received your order, please let us know and we’ll track it down for you and get it handled.

We ship orders by “best ground” based on the type of product. Most of our products are shipped with no added freight. Products may be delivered by (1) Warehouse/suppliers own truck, (2) UPS, (3) FedEx Ground, (4) Courier or (5) Other Common Carriers. Customers are not able to select their delivery method.

Restocking fees often don’t apply, so please contact us first. A restocking fee on items ordered by you in error, accidental orders, or no longer wanted may be deducted. A minimum restocking fee of 20% may be applied. In some cases a higher restocking fee may apply depending on the situation.

We don’t provide warranties or service. Any applicable warranties and/or service are provided by the manufacturer for their respective products. If you’d like a copy of the manufacturer’s warranty for a product, please contact the manufacturer directly or visit their website for more information.

Customer Service generally responds within the same or one to two business days. Inquiries received over the weekend or holiday might not be viewed until the following business day. Please provide as much detail as possible regarding your concern or request and we can effectively assist you.